I don't like to 'knock' anyone unnecessarily but Greene King really deserve a mention in respect of the recent guide which they issued to all their managers recently.
The guide, issued by the brewers' training and safetly manager Mr. Peter Jackson contains simple line drawings on the dos and don'ts whilst running a pub. For example did you know that pub managers must use deodorants every day, bath often, change their socks or stockings every day, change their underclothes frequently and avoid using too much aftershave or perfume! Did you also know, that whilst you are talking over your troubles with your local manager he/she should not call you by your Christian name unless you invite them to! And if they ask "Where have you been lately?" you should take this as a personal affront!
The guide also tells managers how to operate a soda syphon, how to serve bottled beer, and how to carry a tray full of drinks!
Honestly, talk about having no faith in the ones you employ! Be careful next time you go into a Greene King managed house, as the licencee will probably be unkempt, smell, be abusive, ask you to pour your own drink and then soak you with the contents of the nearest soda-syphon! That is if he/she hasn't read the guide!